Returns & Exchanges Policy
At Dickstoy, your satisfaction is our priority. We aim to provide the best quality products and a smooth shopping experience. Due to the intimate nature of our products, we follow strict hygiene and safety standards for returns and exchanges.
✅ Return Eligibility
For health and hygiene reasons, we do not accept returns or exchanges on the following once opened or used:
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Sex toys & pleasure products
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Lubricants, gels, and creams
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Lingerie and intimate wear
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BDSM accessories
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Condoms and sexual wellness products
However, we do accept returns or replacements under the following conditions:
| Reason | Eligible for Return/Replacement |
|---|---|
| Product defect or damage | ✅ Yes |
| Wrong product received | ✅ Yes |
| Missing item in package | ✅ Yes |
| Package damaged during shipping | ✅ Yes |
| Change of mind / personal reasons | ❌ No |
| Used/opened item | ❌ No |
📦 How to Request a Return or Replacement
If your order qualifies, please contact us within 48 hours of delivery via:
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Email: support@dickstoy.com
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Order Number and product images are required for claim approval.
⚙️ Return/Exchange Process
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Send us photos/video proof of the issue.
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Our team verifies the request within 24–48 hours.
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Eligible products will be replaced or refunded as per policy.
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Refunds (if approved) will be processed within 5–7 business days to your original payment method.
🚚 Return Shipping
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If the product is defective or wrong: We cover return shipping cost.
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If returned without valid reason: Buyer pays shipping.
🔐 Discreet & Safe
All return/replacement items must be unused and in original packaging for hygiene and safety reasons. Returned products are never resold.
❗ Important Notes
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We do not accept cash on delivery refunds—credit will be issued to your bank or wallet.
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We reserve the right to reject a return if it doesn’t meet our safety standards.
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Refunds are on product cost only (shipping charges are non-refundable).